Contact Information
Cornell Chatter for Scheduling Virtual Appointments
Schedule virtual appointments through Cornell Chatter. Active Cornell students can use this service.
Virtual Appointment Hours:
- Mon. – Fri.: 10 a.m. - 1 p.m. and 2 - 4 p.m., EST
Phone Hours:
- Mon. – Fri.: 10 a.m. - 1 p.m. and 2 - 4 p.m., EST
NEW! Use Ask Bursar to obtain more information regarding a specific item on your bill.
Location and mailing address:
Office of the Bursar
Cornell University
260 Day Hall
Ithaca, NY 14853-2801
Michelle M. Benedict, Associate Vice President, University Treasurer and University Bursar
Brian Kay, Associate Bursar
Bursar Account Services:
Email us (Bursar and CornellCard account questions)
- Casey Bosley, Bursar Account Services Manager
- Mariah Crawford Drake, Bursar Account Services Representative
- Nicole Argetsinger, Bursar Account Services Representative
- Shannon Weber, Bursar Account Services Representative
- Jeff Dahlander, Bursar Account Services Representative
Support Services:
- Nickolas Bucci, Assistant Bursar
- Brittany Spence, Bursar Support Lead
- Audrey Nugent, Accounts Coordinator (third-party billing, tuition insurance claims)
Student Loan Repayment and Collections:
- Amber Hanson, Manager
- Michele Pittman, Senior Student Loan/Collection Representative
Agency Contacts:
- ECSI: Call toll-free at (888) 549-3274, Monday to Friday, 7:30 a.m. to 8:00 p.m., EST. Payment mailing address: Cornell University, c/o ECSI, P.O. Box 1287 Moon Township, PA 15108
- ConServe: Phone: 1-800-724-4439 for domestic callers, 1-585-421-1011 for international callers
- General Revenue Corporation: Phone: 1-800-234 6258, Monday - Friday, 8am-5pm
- Cedar Financial: Phone: 1-800-980-3357 for domestic callers, 1-818-224-3357 for international callers, email: customersupport@cedarsbiz.com