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Exit Interview FAQs
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1. What is a Student Loan Exit Interview?
A Student Loan Exit Interview is an information session, required by federal regulations, informing you of your rights and responsibilities for your student loan(s).
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2. What is Student Loan Exit Counseling?
Exit counseling is the term Direct Loans Servicing and other  lenders use for Student Loan Exit Interview.
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3. Why do I need to do an Exit Interview?
Federal regulation requires that all student loan borrowers attend an exit interview prior to leaving school. Exit interviews are preparation for your loan repayment period. Your rights and responsibilities as a borrower and those of the lender or servicer are reviewed. Also, you receive information on repayment, deferment, and cancellation of your loans. For university-based loans, repayment terms including length, interest rate, outstanding balance, and payment amounts are outlined. Failure to complete an exit interview will result in a hold on your transcripts, diploma, and registration.
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4. What if I do not complete the exit interview?
Borrowers who do not complete the exit interview will have their transcripts, diplomas, and registration held until the exit interview has been completed.
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5. I am graduating now, but I am also going to be in school next
semester, can I defer payment?
The minimum requirement for student deferment for federal loans is half-time status, for non-federal Cornell Student Loans the minimum requirement is full-time. You may refer to your promissory notes for all deferment entitlements. A deferment form certified by your new school may be required. If you have multiple lenders, each lender may require an enrollment certification. Please contact the Student Loan Office for further assistance.
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6. Why do I need personal references?
In addition to parent information, we ask for three references such as family members or friends. Please bring their addresses and phone numbers with you to the exit interview. If you forget to update your contact information with our office, we will contact a reference to obtain your information or leave a message for you to contact us. We do not release any of your information to the references you provide.
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7. Can my parent or spouse call to get my loan information?
We cannot disclose any detailed student loan information to anyone, other than the borrower, without the borrower's written consent. If you wish to allow someone access to your information, please send written authorization to the Student Loan Office.
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8. Who may I contact with questions regarding my student loans?
You may contact your financial aid office if your loans are not in repayment. If your loans are in repayment, you may contact the Student Loan Office. For federal direct loans, call (800) 848-0979 or visit the direct loan website at  www.dl.ed.gov.
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9. What happens if I leave the online Exit Interview before I finish it?
We advise you to allow enough time to complete the exit interview when you begin. You may leave the online exit interview site, but when you return you will have to answer the questions again and reenter the personal and confidential information.
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10. What if I don't remember my PIN to log on to the Cornell Exit
Interview web site?
You may contact the Student Loan Office and they will email you your PIN.
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11. How do I complete the Exit Counseling for William D Ford Direct Loans?
During the Cornell Student Loan Exit Interview you will see a list of Cornell loans. If you have a direct loan, it will be listed. There will be a link to the Direct Loan Exit Counseling session on line. You will need your FAFSA PIN to log in. Please note you must complete both the exit interview for Cornell loans and the Exit Counseling session for direct loans.
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12. I am not sure what loans I have, who do I contact?
Your financial aid office can advise you of the loans you received while attending Cornell.
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